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COVID-19 Testing Centers in Pleasanton
A Closer Look at Policing in Pleasanton

Number of confirmed COVID-19 cases in Alameda County:


Number of confirmed COVID-19 cases in Pleasanton:


as of

Frequently Asked Questions

City of Pleasanton Services and Programs

Playground safety protocols:

  • Everyone 2 years and older must wear a face mask
  • No eating or drinking while at the playground to ensure face mask are on at all times
  • Maintain social distance from others not in your household
  • Bring your own hand sanitizer and wash hands before and after playground use
  • If the playground is crowded, limit visit to 30 minutes to give others a turn
  • If you are sick or considered high risk, please do not visit the park while others are present

BMX park, Skateparks, Tennis courts, and Callippe Preserve Golf Course have all re-opened with safety guidelines.

BMX park and Skatepark safety protocols:

  • If NOT from same household, stay 6 feet apart and DO NOT share equipment.
  • Everyone must wear face coverings.

Callippe Golf Course safety protocols

Tennis courts protocols:

  • Equipment may ONLY be shared among individuals from the same household
  • Face coverings are required except while exercising.

Basketball courts protocols:

  • Some basketball courts are open ONLY for individuals from the same household or allowed childcare/camp setting  
  • Equipment may ONLY be shared among individuals from the same household or allowed childcare/camp setting
  • Face coverings are required except while exercising

Muirwood and Cubby's Dog Parks will be opening beginning June 24. Per the Health Order while at the dog park, all persons must:

  • Wear a face covering at all times
  • Maintain at least 6-foot social distance at all times
  • -Avoid physical contact with others
  • Provide own waste bags and water
  • Please do NOT enter dog park if feeling sick 

The COVID-19 Emergency Rental Assistance Program (“ERAP”) has the objective of mitigating potential homelessness and displacement of existing Pleasanton residents who are experiencing a decrease in household income due to the COVID-19 pandemic, and thus, unable to pay their rent, by providing a grant to assist eligible tenants pay for delinquent rent.

Applicants may submit an application online at or request an application by phone (925) 208-0660 or by email Please click on the flyer below for more details or visit CityServe's website. Eligibility and income limits apply.

The City of Pleasanton is adhering to the Alameda County Public Health Department's order to shelter in place to limit the spread of COVID-19. While the order is in effect, most of the City's Permit Center services are being conducted online and by phone, and through in-person appointments for select limited services. Effective July 27 2020:

Construction Projects:
All construction projects are subject to safety protocols included in the Alameda County Order of the Health Officer No. 20-10 dated April 29, 2020. Please review the Appendix B-1 for Small Construction Project Safety Protocol or Appendix B-2 for Large Construction Project Safety Protocol. Complete a COVID-19 Construction Project Safety Certification form and post at the job site.

  •  Building Plan Review: We are only accepting digital building permit applications during this time. No paper submittals will be accepted. We are plan checking electronically and routing electronic plans to our plan checkers and consultants for review. To check the status of your permit, please visit
  • To apply for a permit, please visit our UPDATEDElectronic Building Plan Check Submittal page for more information and to submit.
  • Please allow 2-3 business days for processing and for staff to contact you regarding your submittal.
  • Available to answer building related questions via phone, email or by appointment at 925-931-5300 or
  •  Building Inspections: Inspection requests can be done online at www.pleasantonpermits.comor by calling 925-931-5300, Press 1. Inspections may be conducted through a video session on your smart phone or tablet at the jobsite. You will be contacted the morning of your inspection to coordinate the time of your inspection. All construction safety protocols must be in place and a signed COVID-19 Construction Project Safety Certificationform provided to our inspector prior to the inspection.
  •  Planning: We are only accepting electronic Planning applications during this time. No paper submittals will be accepted. Please visit our Electronic Planning Submittalpage for more information and instructions. We are available to answer zoning, land use and development questions via phone, email or by appointment at 925-437-4009 or

· Engineering: We are only accepting electronic encroachment permit submittals and Heritage Tree Removal applications via email or by appointment. We are available to answer questions via phone, email or by appointment at 925-437-4005 or (Engineer On Duty); or 925-931-5672 or 925-931-5514 (Landscape Architecture).

Outdoor shared public swimming pools and wading pools may open with guidelines:

  • Aquatic fitness classes allowed with restrictions.
  • Unstaffed pools must create a reservation or sign-up system. Staffed pools must implement capacity and lane limitations to allow for physical distancing.
  • Face coverings are required when not swimming.
  • Poolside and deck furniture are not permitted.
  • The following must remain closed:
    • All indoor areas associated with the pool, including locker and shower areas, except restrooms
    • Water slides, water rides, and other water attraction areas
    • Water fountains, except no-touch bottle filling stations
    • Common areas, including snack bars, deck and lounging or sunbathing areas
  • The State of California does not allow spas, hot tubs, saunas, and steam rooms to operate indoors or outdoors.
  • Indoor shared public swimming pools and wading pools must remain closed, except for pools that are part of a healthcare operation or personal household pools used only by members of the same household or living unit.

To coincide with Alameda County’s allowance of outdoor dining and to help support downtown merchants, the City will close Main Street to vehicular traffic from Friday afternoon through Sunday evening. The closure will include the length of Main Street from Bernal Avenue to Del Valle Parkway, with openings for cross/through traffic at St. John/Ray Streets and Rose Avenue/Neal Street. Main Street weekend closures will last through November 1, 2020.

Event Dates and Time:

  • Set up from 2:00 – 4:00 pm each Friday
  • Breakdown from 8:00 – 10:00 pm each Sunday
  • Operational hours 4:00 pm Friday – 8:00 pm Sunday

Local Food and Shelter Services

Our City has received many generous and kind offers to help provide resources to our frontline workers- police, fire, and health care professionals. While our frontline workers are humbled and grateful for the outpouring of food donations, we are requesting all donations instead be made to local non-profits, or a non-profit of your choice, who are serving our most vulnerable residents.

Local non-profits to support:

CityServe of the Tri-Valley offers connections to a number of resources, such as food banks and shelters, for those in need.

Tri-Valley Haven food pantry hours Monday through Wednesday from 1-5pm and Thursdays from 1-7pm and Fridays from 12-4pm

Alameda County Fairgrounds Drive-Thru Pantry, open weekly, Tuesday & Thursday from 9AM – 3PM Now extended through September 30, 2020.

Pleasanton Unified School District will resume meal services for students on July 13 for students.Groceries pick up is offered weekly at school sites that are distributing breakfast and lunch. Groceries will be offered on Fridays only. This is available to any member of the community in need. Pick-up locations are drive thru. No seating will be offered.

Library and Recreation Services

Hour long sessions will be available for participants 12 years and older through the Library and Recreation Department’s registration software starting on Friday, September 4th at 8 a.m. 

Reservations may be made for the entire week (one session/day per person) four days in advance for Pleasanton residents, three days in advance for non-residents. Pre-registration is required, and limited spaces will be available. Registration and payment will not be offered on-site. Link to:

Library book drop will be open to accept returned library materials only. Donations will not be accepted.

Pleasanton Library is offering Sidewalk Service for patrons to safely pick-up requested library materials. Start reserving your library materials here:

The Pleasanton Library remains closed until it can confidently ensure that every system is in place to protect the health and safety of our patrons. Please continue to use the library’s sidewalk service hours and online resources. Check back for updates on when the library will re-open.

Our facilities may be closed, but that doesn't mean you can't still take advantage of the many library and recreation resources available online. Visit the Virtual Library & Recreation Center where you'll find a great selection of free applications, online services and quality content that you can access from home. Whether you're looking for entertainment or education, there's something here for you.

Local Policies

Yes, property owners are required to maintain their property free of hazards, including any hazard created by the presence of weeds, grass, brush, debris, growth or other matter which may support fire travel. Per the countywide Stay at Home Order, residents can still hire workers to help manage your hazardous vegetation. For more information, please see the Livermore-Pleasanton Weed Standards for 2020.

  • California Climate Credit: The CPUC is using the CA Climate Credit to reduce April, May, and June 2020 energy bills – To see the full proposal please link here - To comment on the proposal please link here -
  • Moratorium on Utility Disconnections: Ordered all CPUC-regulated energy, water, sewer, and communications providers to halt customer disconnections for non-payment. Utilities must also restore service to those whose service was disconnected prior to the CPUC’s March 17, 2020 order.
  • Suspended Renewal Requirements: Ensured continued affordable access to communications and energy services by suspending renewal requirements for the low-income programs CARE and the Family Electric Rate Assistance programs.
  • Ensuring Full Access to CARE: The California Alternate Rates for Energy (CARE) program provides a 20 to 35 percent discount on utility bills. Many people who have recently lost their job due to COVID-19 will be eligible for the program. Customers just have to call their utility and ask to be enrolled. Information on participating in the program, including monthly income limits, can be found on the CPUC’s website at
  • Non-essential shutoffs: CPUC is working with utilities to ensure that they cancel all non-essential proactive shut-offs they have planned.
  • Protecting Contractors: Ensured that large investor-owned utilities help the economic stability of the large contractor workforce that provides energy efficiency upgrades to low income Californians.
  • Reliable Broadband: Asked the largest wireless and Internet service providers to consider suspending data caps and data coverage charges if they have not already done so.

For a list of consumer protection provisions utilities are enacting in response to the COVID-19 pandemic 

Pleasanton Farmer's Market re-opened on Saturday, May 9 for Pleasanton residents with a new configuration on W. Angela Street and the parking corridor from Neal Street to Abbie Street. Special Market hours for persons 60+ year will be from 8am-9am. General access will begin at 9am. All social distancing protocols must be practiced at all times by vendors and patrons including the wearing of face coverings. No pets are allowed.

Pleasanton Farmer's Market Safety Guidelines:

The transfer station operated by Pleasanton Garbage Service has remained open for dumping seven days a week from 8:00 am - 4:00 pm. The buy back center is temporarily closed and will reopen at a later date.

Alameda County Guidelines and Programs

Yes, the cities of Pleasanton, Livermore and Dublin have formally asked the Alameda County Public Health Department to consider looser restrictions in the Tri-Valley area due to the lower case count.

While the Alameda County Office of Public Health denied the request, the County to allow more activities under its Health Officer Orders this Friday, June 19, which will move the county further along its path to relax restrictions by reopening outdoor museums, outdoor restaurant dining, religious services, indoor/outdoor retail, and outdoor fitness classes.

Yes, following the Judicial Council of California's emergency meeting, California Attorney General Xavier Becerra issued updated guidance to California tenants, alerting all tenants of the following aspects of the statewide rules currently in place. During the ongoing state of emergency and for 90 days after it is lifted, the Judicial Council rule prevents new eviction cases from proceeding, except where a court determines that eviction is necessary to protect public health and safety. Additionally, eviction trials in existing cases will be delayed for at least 60 days. Finally, under the Governor’s executive order, until May 31, 2020, qualifying tenants who retain documentation to prove their inability to pay rent and timely notify their landlords that they cannot do so are protected against lockout by the sheriff. Additional information can be found on the Attorney General's Press Release.

In light of concerns surrounding COVID-19 (coronavirus), the City of Pleasanton and Zone 7 Water Agency would like to reassure residents and businesses that this virus has no impact on the safety or supply of your drinking water.

EPA recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” For more information, please visit

The Office of the Alameda County Treasurer-Tax Collector (ALCO TTC) recognizes that Alameda County residents are being impacted by the COVID-19 Shelter-In-Place (SIP) Order commencing on March 17th and currently extended through May 31st In addition to health issues, taxpayers may be experiencing severe financial hardships due to the virus and the SIP Orders.

Therefore, ALCO TTC will consider applications for waivers of penalties, interest, and costs for delinquent taxes if the reason for delinquent payment is due to demonstrated COVID‐19 related circumstances such as health or financial hardship to the taxpayer, and the other elements of the statute are met.

For more information, please see the policy issued from the ALCO TTC.

Essential Services

Pleasanton Business Support

The City of Pleasanton values the local business community and we share in your concerns in how to continue to navigate through this time of uncertainty and hardship. Please visit our business support resource center for useful information on business and employee relief, and ways to you can support Pleasanton businesses.

Pleasanton Unified School District COVID-19 Information

For Pleasanton Unified School District Families, here is the latest information from the school district regarding COVID-19: PUSD COVID-19 Update Page.

What is Coronavirus (COVID19)?

Novel coronavirus COVID-19 is a virus strain that originated in Wuhan, Hubei Province, China that has spread among humans since Dec. 2019. Coronaviruses usually cause mild respiratory illnesses, such as the common cold. Some coronaviruses have caused more severe illness, such as severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS).

CDC: Coronavirus Disease 2019 (COVID-19) Situation Summary

How does the Coronavirus spread?

COVID-19 primarily spreads when an infected person coughs or sneezes releasing droplets which can travel up to 6 feet. Another person can become infected if these droplets enter their mouth, nose, or eyes directly or through their contaminated hands. An infected person who coughs or sneezes into their hands and touches surfaces such as phones, tables, door handles, or toys can contaminate them.

CDC: How COVID-19 Spreads

What to do if you are sick with COVID-19?

Call ahead to a healthcare professional if you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact. Your healthcare professional will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.

Alameda County Health: What To Do When Sick

Stigma and Fear

We recognize that public health emergencies, such as the Coronavirus 19 outbreak can be stressful for residents and our community, and lead to social stigma and discrimination by associating a disease to a population or nationality, even though not everyone in that population is at risk. A disease like the Coronavirus 19 can make anyone sick regardless of their race or ethnicity.

Dispel and Share Facts About COVID-19

Managing Emotional Health During Uncertain Times

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